About us

About us

Since 1994, protel has been one of the world's leading providers of hotel management software. Our technology and service solutions are developed at protel's headquarters in Dortmund, Germany and distributed through a global network of business partners. Our motto: Experience meets innovation. Our drive: Providing our customers with the most efficient solutions! The result: Technology that's fun! Our cloud and on-premise solutions continue to set new standards in the hospitality industry - whether at the front office, in online sales, or with role-specific apps for hotel managers and their teams.

Our departments

Product Development

The Product Development Department consists of our Development teams with over 100 employees, and the Product Management team with around 15 employees. Our Development teams work according to the agile Scrum method. This enables us to react quickly to new requirements or trends, develop technically demanding and versatile products, and continuously promote exciting projects. Our product management team consists mainly of hotel employees. They are responsible for the further development and maintenance of the hotel product solutions and work side by side with the support and sales teams. While keeping their ears open to the drums of the market, they ultimately make the difference with their broad knowledge and understanding of the product. This is how we achieve the defined goals today - from analysis and planning to the final market launch - for the solutions of tomorrow.

Support

Solution-oriented. Our broad-based support and installation team with over 100 product experts in Dortmund, Leipzig, Vienna, and Atlanta installs, trains, and offers the best customer service and support for protel's entire product line. We offer 1st-level support for thousands of direct customers, mainly in Germany, Austria, Switzerland, Luxembourg, and North America, as well as 2nd-level support for our world-wide network of over 40 partner organizations. We also offer technical and product-specific training to our own employees, partners, and customers at our protel Academy. This ensures that our support quality always remains at a consistently high level.

Business Development

Our Business Development is responsible for the strategic and operational development of the company, accompanies the predominantly large customers from the first sales phase to the provision of the software, and remains a continuous contact partner beyond that. The team has access to a large, international network and, together with the sales team, represents the company at trade fairs. The aim is to assume responsibility in every respect for high-quality sales consultations, detailed rollout planning and execution, escalation management, and preventive support measures. Contact with the customer is our top priority - this is the only way to fully exploit potential.

Marketing

To the point and target group oriented. Marketing is a central aspect of our corporate management - and elementary for our market orientation. Our Marketing department concentrates on the following three core areas: 1. to discover impulses that ignite the hotel industry; 2. to create testimonials to carry the protel message out into the world; 3. to monitor the effectiveness of the protel message through analyses. Only in this way can we constantly advance and optimize the protel message.

Sales

Competent and strategic sales. Our Sales team drives the distribution process - from lead generation through to the successful completion. Our customers and the efficient design of the sales processes is always in focus. Whether in the consultation and implementation of product presentations for new and existing customers, or at national/international trade fairs, we are the permanent contact for contracts, offers and products. This forms the interface to internal departments and worldwide sales partners.

Administration

Our Administration department is made up of three divisions. The Orders team is responsible for processing orders, creating licenses, and calculating all orders - working closely with our Sales team. The accounting team takes care of invoices and bank movements. The team solves problems with incorrect payments, creates and sends reminders, prepares financial statements, reports to management, and is responsible for the payroll. Our Front Desk team is also part of this department.

Technical Documentation

Clear and concise. The Technical Documentation department provides our customers, partners, and colleagues with technically sound and comprehensible product descriptions that are always up-to-date. The documentation work, for example, includes the regular maintenance of the online helps and the creation of update news and video tutorials. The professional writers and translators in our documentation team also take care of product-related corporate communications, for example in the form of mailings or newsletters to our existing customers and partners.

Human Resources

Our Human Resources (HR) department is responsible for all personnel-related issues. Administrative matters (employment contracts, certificates, references, etc.), personnel development (coordination, organization, conception and implementation, e.g. of trainings), personnel marketing (development and strengthening of an employer brand, employee retention, etc.), health management, recruiting and feel good management. In addition to all these tasks, we see ourselves as a strategic partner for all hierarchical levels in the company.

Legal

Last but not least, our in-house Legal Department ensures that law and order are maintained here at protel. 'Legal' monitors the constant flow of new legal statutory requirements and is the proactive first point of contact for the Upper Management of all departments with regards to all legal questions. From issues regarding labor law, compliance law, contractual law, IT law, through to civil law, the Legal Department represents and protects protel’s corporate interests in legal matters. Legal also guarantees release from liability, legally compliant documents, and appropriate legal insurance coverage.

Our products

Hotel Management Software
We offer our customers server-based as well as cloud-based solutions.
PMS Addons
Additional solutions such as mobile apps or a direct booking feature for the hotel homepage
Integrations
Our certified integrations connect thousands of third party systems to our hotel systems.

Mission & Vision

Since 1994 we have been developing software solutions for the hotel and restaurant industry - successfully and with passion. We always want to offer our customers the best solution and drive innovation forward. Everything with a clear vision — to be the architect of the most respected, most recommended and most purchased hotel technology solutions in the world.

Your job opportunities & perspectives

protel is made up of eight departments. Product Development and Support are our two largest departments and have the most open positions. Each department has various teams with different thematic orientations, which offer many possibilities. In general, the opportunities and perspectives at protel are diverse and we always try to deploy and develop our employees according to their abilities.
Career Ladder
  • Start small and get big? No problem! Many of our managers are from protel's own family and have successfully used and mastered the opportunities for advancement - from newbie to team leader to director or head of department.
Locations
  • Depending on the department, cross-location assignments in one of our branches, e.g. in Leipzig or Atlanta, are also possible. Wherever they are, the teams are always in close contact with each other across locations.
Inter-departmental
  • Everything routine? This can lead to on-the-job boredom and monotony. We offer the possibility of continuous further development so that you never get to the point of being bored in the first place. We do this through a wide range of varying and yet interconnected departments.
Intra-departmental
  • Your own department also has a lot to offer in terms of variety - you have the opportunity to expand your area of responsibility or even change teams within the department. This allows you to face new challenges and specialize in your field.

Our locations

Dortmund
Our headquarters are located in Dortmund, very close to the BVB football stadium and with a prominent neighborhood. The other branches are also managed from here.


Leipzig
Since January 2019, we have a further location in Leipzig - a pure support office. This additional office ensures valuable support for our customers and partners.


Vienna
With an office in Vienna's Millennium Tower, protel moved into one of the city's most beautiful addresses - our 100% subsidiary with employees from the sales and support departments is located there.
Atlanta
protel is also represented by a subsidiary in North America - in Atlanta and Canada, colleagues from business development and support are working hard to conquer the American market.

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