Key-Account Supporter & Software Consultant (m/w/d)

  • full-time
  • Vienna
  • Posted 3 weeks ago

protel hotelsoftware Austria GmbH

protel hotelsoftware Austria GmbH

protel is one of the world's leading providers of hotel management software. Our technology and service solutions are developed at protel's headquarters in Dortmund, Germany and distributed through a global network of business partners. Our motto: Experience meets innovation! Our drive: Providing our customers with the most efficient solutions! The result: Technology that's fun! Our cloud and on-premise solutions continue to set new standards in the hospitality industry - whether at the front office, in online sales, or with role-specific apps for hotel managers and their teams.

Our company headquarters in Dortmund, Germany, is looking for a full-time

Key-Account Supporter & Software Consultant (m/f/d)

The tasks are manifold

  • Technical support and advice for customers and business partners via phone or email
  • Planning, implementation and follow-up of installations and maintenance of our software products on-site at the customer or remotely
  • Increasing and maintaining customer satisfaction
  • Maintenance of our ticket tool and our knowledge database
  • Detailed documentation of the work steps and solution, while upholding internal specifications and guidelines
  • Planning and implementation of user training courses
  • Preparation, documentation, and maintenance of installation manuals according to internal standards
  • Supporting our sales staff with product presentations at trade fairs and for customers, if required

What you need to bring along besides dedication and fun in technology

  • A degree in Computer Science or a successfully completed training in the hotel and/or IT industries
  • Solid working knowledge of computers and a high level of interest in the area of information technology
  • Very good command of both spoken and written German and English
  • Pre-existing knowledge of protel hotel software required, if possible
  • The ability to work independently, make decisions, and not be afraid of taking on responsibility
  • Eloquence and a good manner of expression while always maintaining a friendly tone even in stressful situations
  • Customer-oriented work philosophy and the demand to always offer first-class service
  • Good communication skills and a team player, as well as a confident and assertive demeanor
  • Willingness to travel
  • Willingness to occasionally work late, at night, or on weekends. (These shifts are only staffed with a small number of supporters which means that the shifts rotate)

What you should expect from protel

  • A future-oriented company with flat hierarchies and open communication channels
  • Work in an international, open-minded, and committed team that never forgets to have fun
  • The perspective to get to know different worlds of technology and always try something new
  • The chance to get involved, be creative, and to actively shape our future
  • The opportunity to learn a great deal and to develop and grow personally
  • Hoodies instead of ties - come as you are!
  • A smooth start to the day with coffee specialities, free drinks, and fresh fruit
  • Feel-Good package with onboarding, local gym use, company parties, corporate benefits program, teamsporting events, summer ice-cream, and much more...
  • If you're still having a bad day, one of our 14 office dogs will certainly help cheer you up
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