Key-Account Supporter & Software Consultant (m/w/d)

protel is one of the world's leading providers of hotel management software. Our technology and service solutions are developed at protel's headquarters in Dortmund, Germany and distributed through a global network of business partners. Our motto: Experience meets innovation! Our drive: Providing our customers with the most efficient solutions! The result: Technology that's fun! Our cloud and on-premise solutions continue to set new standards in the hospitality industry - whether at the front office, in online sales, or with role-specific apps for hotel managers and their teams.

Our company headquarters in Dortmund, Germany, is looking for a full-time

Key-Account Supporter & Software Consultant (m/f/d)

The tasks are manifold

  • Technical support and advice for customers and business partners via phone or email
  • Planning, implementation and follow-up of installations and maintenance of our software products on-site at the customer or remotely
  • Increasing and maintaining customer satisfaction
  • Maintenance of our ticket tool and our knowledge database
  • Detailed documentation of the work steps and solution, while upholding internal specifications and guidelines
  • Planning and implementation of user training courses
  • Preparation, documentation, and maintenance of installation manuals according to internal standards
  • Supporting our sales staff with product presentations at trade fairs and for customers, if required

What you need to bring along besides dedication and fun in technology

  • A degree in Computer Science or a successfully completed training in the hotel and/or IT industries
  • Solid working knowledge of computers and a high level of interest in the area of information technology
  • Very good command of both spoken and written German and English
  • Pre-existing knowledge of protel hotel software required, if possible
  • The ability to work independently, make decisions, and not be afraid of taking on responsibility
  • Eloquence and a good manner of expression while always maintaining a friendly tone even in stressful situations
  • Customer-oriented work philosophy and the demand to always offer first-class service
  • Good communication skills and a team player, as well as a confident and assertive demeanor
  • Willingness to travel
  • Willingness to occasionally work late, at night, or on weekends. (These shifts are only staffed with a small number of supporters which means that the shifts rotate)

What you should expect from protel

  • A future-oriented company with flat hierarchies and open communication channels
  • Work in an international, open-minded, and committed team that never forgets to have fun
  • The perspective to get to know different worlds of technology and always try something new
  • The chance to get involved, be creative, and to actively shape our future
  • The opportunity to learn a great deal and to develop and grow personally
  • Hoodies instead of ties - come as you are!
  • A smooth start to the day with coffee specialities, free drinks, and fresh fruit
  • Feel-Good package with onboarding, local gym use, company parties, corporate benefits program, teamsporting events, summer ice-cream, and much more...
  • If you're still having a bad day, one of our 14 office dogs will certainly help cheer you up
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